Everything that we do at the Center revolves around one theme: Patient Centered Care
The Center provides care that is respectful of and responsive to individual patient preferences, needs, and values. We know a good outcome is defined in terms of what is meaningful and valuable to the individual patient and their family.
At the Center, we believe patients should be active participants in their own healthcare. We believe physicians provide the best care when they approach each patient’s individual needs in a mindful, informative, and empathic manner that transforms their role into one of partnership, solidarity, empathy, and collaboration.
Our Patient Navigator, Teri Templeton, will walk you through every step of your care. From the time you schedule an appointment, to the moment you walk into an exam room, to the time you leave with your patient binder in hand, she will make sure your Center experience is personal, warm and as pleasurable as possible.
After your visit, Troyce Venturella, the Clinical Nurse Case Manager for the US Hereditary Angioedema Association (HAEA), will follow up with you to make sure you continue to enjoy lifelong health.
We encourage you, if diagnosed to have HAE, to join the patient advocacy organization that supports HAE patients. Visit www.haea.org to learn more.
1All Center team members are considered caregivers. From housekeeping staff to the Center Director, regardless of one’s role, each person is expected to put the patient first.
2Patient Care is based on continuous healing relationships. The Center focuses on continued care for patients rather than episodes of care. The Center will follow up with your local treating physician for continuity of care.
3Patient Care is customized and reflects patient needs, values and choices. The Center recognizes that each patient is different and has different needs and preferences. Customizing the care plan for each patient, the Center allows the patient’s individuality to be a component of care.
4Knowledge and information are freely shared between patients, physicians and other caregivers. In a patient-centered environment, all members of the care team remain informed of the patient’s status and care plan.
5Patient Care is provided in a healing environment of comfort, peace and support. The Center has several features that create a healing environment for patients, including its warm atmosphere, soothing color schemes, and scenic California surroundings.
6Families and friends of the patient are considered an essential part of the care team. The Center recognizes that family and friends are essential supports for the patient’s healing process. Family and friends support patients not only emotionally, but also physically, as they can help patients understand and comply with physicians’ instructions.
7The patient is the source of control for their care. A core tenet of patient-centered care is that the patient controls his or her own care. The Center always put patients first and welcomes your suggestions and comments on your healthcare experience